At Leavero (Private) Limited, customer satisfaction is our priority. We strive to provide reliable, secure, and high-quality cloud and IT solutions. If for any reason you are not satisfied with our services, our refund policy is designed to be fair and transparent.
1. Eligibility for Refunds
- Refund requests must be submitted within [7 / 14 / 30] days of the initial purchase or service activation (you can choose the period).
- Refunds apply only to first-time service purchases (e.g., hosting packages, subscription plans).
- Add-ons, upgrades, custom development, and one-time setup fees are non-refundable.
2. Non-Refundable Services
- Domain name registrations, renewals, and transfers.
- SSL certificates and licensing fees.
- Custom IT solutions or consulting services delivered on request.
- Any service that has been used beyond the trial/refund period.
3. How to Request a Refund
To request a refund, please contact our support team at [
[email protected]] with your account details and the reason for the request. Our team will review your case and respond within 5–7 business days.
4. Processing of Refunds
- Approved refunds will be issued via the original payment method.
- Refund processing may take up to 10 business days, depending on your bank or payment provider.
5. Service Cancellation
If you wish to cancel your service, you can do so anytime from your account dashboard or by contacting our support team. Cancellation does not automatically guarantee a refund unless it falls within the eligibility criteria stated above.
6. Changes to This Policy
We may update our refund policy from time to time to reflect changes in our services or regulations. Any updates will be posted on this page with the effective date.
